You have questions?
we have answers
FAQs
Your Questions, Answered
What does Rent Club actually do?
We run the rental search on your behalf. You submit a housing brief; we source across listed and unlisted supply,
verify every property in person, and deliver a curated shortlist with the property owner’s contact supplied direct — no
gatekeeping, no portal to trawl. You get a shortlist, not a scroll.
Can I hire Rent Club directly as an individual renter?
Rent Club is engaged by organizations — employers, global mobility and HR teams, relocation management companies,
and corporate real estate. If your employer is covering or coordinating your move, ask them to open an assignment and
we’ll work with you directly from there.
If you’re searching on your own, we can work with you too, Just submit your housing brief and let’s start there.
How does the process work, from brief to keys?
01 Submit the housing brief — about five minutes.
02 Match Engine sourcing — off-market feeds, landlord portals, MLS, automated rent verification.
03 Live agent verification — manual inspection, proxy viewings, recorded walk-throughs.
04 Select and fast-track the application.
05 Keys in hand.
How quickly will I see a shortlist?
Typically within 48 hours of a complete brief. Priority Search guarantees a verified shortlist inside 24 hours where the
timeline is tight. From brief to signed lease, our average is 12 days — considerably faster than a self-run search in a market
this tight.
Which areas do you cover?
Victoria and Greater Victoria are our established market, with coverage across Vancouver Island. We also search
Vancouver for clients relocating to the Lower Mainland. Local knowledge is the point — neighbourhoods, buildings,
owners, and what a fair rent actually looks like.
Do you handle furnished and short-term stays, or only long leases?
Both. Our work covers three areas: home-finding and corporate housing search, temporary and furnished housing for
interim or project-length stays, and destination services — orientation and settling-in support once you arrive.
I'm searching from out of town. Can you view properties for me?
Yes. Every shortlisted property is agent-verified before it reaches you. Where you want a closer look, an Onsite Proxy
Viewing puts one of our people in the unit for an attended walk-through, with video and written condition notes sent the
same day. You never have to sign for something you haven’t effectively seen.
Will you find properties I couldn't find myself?
That’s the value. We scan 500+ rental postings daily and work relationships with owners and managers who never
advertise publicly. Corporate accounts get first look at our private supply network. In a low-vacancy market, the good
properties are often placed before they’re listed.
What does it cost, and who pays?
The accommodation seeker pays the fees whether that be an individual or company. We take no commission, referral fee, or kickback from renters or owners.
Executive Placements — one relocation, up to 25 searches $900 per assignment
Corporate Placements — parallel searches, dashboard, reporting $2,000/mo + $750 per placement
Priority Search — verified shortlist within 24 hours +$500
Onsite Proxy Viewing — walk-through, video, condition notes $150 per viewing
All prices CAD, exclusive of tax. Corporate accounts: 90-day pilot available, cancel anytime, no lock-in.
What if nothing on the shortlist is right?
We refine the brief and search again — an assignment covers up to 25 searches, so the process is built to iterate rather
than to close.
You pay for the search, not the outcome.
Nothing in our fee structure gives us a reason to push you toward the wrong home.
